TERMS OF SERVICE

Between WELT-ŠPED d.o.o. (Lumera Studio Lab) and Business Customers

ToS Version: 1.0
Last Updated: March 1, 2026

1. PARTIES

These Terms of Service ("Terms") are entered into between:

Service Provider
WELT-ŠPED d.o.o. (trading as Lumera Studio Lab)
Registered Address: Selska cesta 123/2, Zagreb, 10000, Croatia
Company Registration Number (OIB): 63453057610
Contact Email: [email protected]

and

Customer
The salon, beauty business, or other legal/business entity that creates an account or otherwise uses the Platform.

WELT-ŠPED d.o.o. and Customer are each a "Party" and together the "Parties."

2. ACCEPTANCE OF TERMS

2.1 By creating an account, subscribing to a plan, or otherwise using the Platform, Customer confirms that it has read and accepted these Terms and agrees to be legally bound by them.

2.2 If the individual accepting these Terms acts on behalf of a company or other legal entity, that individual represents and warrants that they have authority to bind that entity.

2.3 If Customer does not agree with these Terms, Customer must not use the Platform.

3. SERVICE DESCRIPTION

3.1 Lumera Studio Lab provides a software-as-a-service booking and salon management platform (the "Platform"), including features such as appointment scheduling, customer management, payments support, calendar synchronization, and related administrative functionality.

3.2 The Platform may be updated, improved, modified, or partially discontinued from time to time to maintain, secure, or improve service quality and compliance.

3.3 Access to certain features depends on the subscription tier selected by Customer.

4. ELIGIBILITY AND ACCOUNT REGISTRATION

4.1 Customer must provide accurate, complete, and up-to-date registration information.

4.2 Customer is responsible for safeguarding account credentials and for all activity under its account.

4.3 Customer must promptly notify Lumera Studio Lab if it becomes aware of unauthorized use of account credentials or other security incidents.

4.4 Customer is responsible for ensuring that its personnel and users authorized under its account comply with these Terms.

5. SUBSCRIPTION, PRICING, AND BILLING

5.1 Plans and pricing
Subscription plans, limits, and fees are presented in the Platform and may be updated from time to time.

5.2 Trial period
Customer may receive a trial period where offered. At trial end, access to certain Platform functionality may be restricted unless Customer subscribes to a paid plan.

5.3 Recurring billing
Paid subscriptions are billed on a recurring basis through Stripe (or another payment provider designated by Lumera Studio Lab). By starting a paid subscription, Customer authorizes recurring charges in accordance with the selected plan.

5.4 Taxes
Fees are exclusive of taxes unless stated otherwise. Customer is responsible for applicable taxes, duties, or similar governmental charges.

5.5 Failed payments
If payment fails, Lumera Studio Lab may retry payment, downgrade service, suspend access, or terminate the subscription if payment is not resolved within a reasonable time.

5.6 Plan changes
Customer may upgrade or change plans where available. Pricing and feature changes become effective according to the checkout or billing flow shown at the time of change.

5.7 Cancellation
Customer may cancel paid subscriptions using the billing portal provided in the Platform. Cancellation affects future billing according to the payment provider and selected plan cycle.

5.8 Refunds
Refunds are assessed case-by-case at Lumera Studio Lab's sole discretion, except where refunds are required by applicable law.

6. CUSTOMER OBLIGATIONS

6.1 Customer must use the Platform in compliance with applicable laws, including consumer protection, e-commerce, tax, and data protection laws.

6.2 Customer is responsible for:

(a) the legality, accuracy, and quality of data submitted to the Platform;
(b) maintaining lawful grounds and notices required for customer data processing;
(c) obtaining any required consents for communications and special categories of personal data;
(d) business operations, scheduling policies, staff behavior, and services offered to end customers.

6.3 Customer must not use the Platform for unlawful, fraudulent, abusive, or deceptive activities.

7. PROHIBITED USE

Customer must not:

(a) reverse engineer, decompile, or attempt to extract source code from the Platform (except where explicitly permitted by law);
(b) interfere with Platform security, integrity, or availability;
(c) introduce malware, automated abuse, or scraping that degrades service for others;
(d) use the Platform to transmit unlawful, infringing, defamatory, or harmful content;
(e) misuse payment systems, promotions, or API access credentials.

Lumera Studio Lab may suspend or terminate access for violations of this Clause 7.

8. DATA PROTECTION AND DPA

8.1 To the extent Lumera Studio Lab processes end-customer personal data on behalf of Customer, such processing is governed by the Data Processing Agreement ("DPA"), which is incorporated by reference into these Terms.

8.2 Current DPA location: https://lumerastudio.com/dpa.

8.3 By accepting these Terms and using the Platform, Customer also acknowledges and accepts the DPA version applicable at the time of use.

8.4 For processing where Lumera Studio Lab acts as controller (for example, business account data), applicable privacy notices and policies apply.

9. THIRD-PARTY SERVICES

9.1 The Platform integrates with third-party providers (including payment, email, hosting, and calendar providers).

9.2 Customer acknowledges that use of third-party integrations may also be subject to those providers' terms and policies.

9.3 Lumera Studio Lab is not responsible for outages or failures caused solely by third-party providers beyond Lumera Studio Lab's reasonable control.

10. INTELLECTUAL PROPERTY

10.1 Lumera Studio Lab and its licensors retain all rights, title, and interest in and to the Platform, including software, design, branding, documentation, and related intellectual property.

10.2 Subject to these Terms and payment of applicable fees, Lumera Studio Lab grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for Customer's internal business operations.

10.3 Customer retains ownership of Customer data it submits to the Platform. Customer grants Lumera Studio Lab the rights necessary to host, process, and transmit that data solely for providing and improving the contracted services, and for legal/compliance obligations.

11. AVAILABILITY, MAINTENANCE, AND SUPPORT

11.1 The Platform is provided on an "as available" basis.

11.2 Lumera Studio Lab may perform maintenance, upgrades, and emergency actions that temporarily affect availability.

11.3 While Lumera Studio Lab aims for reliable operation, uninterrupted or error-free service is not guaranteed.

12. WARRANTIES AND DISCLAIMERS

12.1 Each Party represents that it has authority to enter into these Terms.

12.2 Except as expressly stated in these Terms, the Platform is provided "as is" and "as available."

12.3 To the maximum extent permitted by law, Lumera Studio Lab disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

12.4 Customer is solely responsible for business decisions made using the Platform, including scheduling, staffing, communications, and legal compliance toward end customers.

13. LIMITATION OF LIABILITY

13.1 To the maximum extent permitted by law, neither Party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, or data.

13.2 Subject to Clause 13.3, each Party's aggregate liability arising out of or in connection with these Terms shall not exceed the total fees paid (or payable) by Customer to Lumera Studio Lab in the twelve (12) months preceding the event giving rise to the claim.

13.3 Nothing in these Terms excludes or limits liability for:

(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of confidentiality obligations;
(d) any liability that cannot be excluded or limited by applicable law.

14. INDEMNIFICATION

14.1 Customer shall indemnify and hold harmless Lumera Studio Lab from claims, damages, penalties, and costs (including reasonable legal fees) arising from:

(a) Customer's unlawful use of the Platform;
(b) Customer's breach of these Terms;
(c) Customer's failure to secure lawful basis, notices, or consents for data processing/communications;
(d) Customer content or business conduct toward end customers.

14.2 Lumera Studio Lab shall indemnify Customer for third-party claims directly arising from Lumera Studio Lab's material breach of these Terms, subject to the limitations in Clause 13.

15. TERM AND TERMINATION

15.1 These Terms take effect upon acceptance and remain in force while Customer uses the Platform.

15.2 Customer may stop using the Platform at any time and may cancel subscription billing through the billing portal.

15.3 Lumera Studio Lab may suspend or terminate access immediately if Customer:

(a) materially breaches these Terms;
(b) fails to pay fees when due;
(c) uses the Platform unlawfully or in a way that risks harm to the Platform, other users, or third parties;
(d) is required to be restricted by law or competent authority.

15.4 Upon termination, Customer's right to access and use the Platform ends, subject to any mandatory legal requirements and any data return/deletion process under applicable data protection terms.

16. CONFIDENTIALITY

16.1 Each Party shall keep confidential non-public information received from the other Party and shall use such information only for purposes of these Terms.

16.2 Confidentiality obligations do not apply to information that is:

(a) publicly available without breach;
(b) lawfully received from a third party without confidentiality duty;
(c) independently developed without use of confidential information;
(d) required to be disclosed by law, court, or regulator (with prior notice where lawful).

17. CHANGES TO TERMS

17.1 Lumera Studio Lab may update these Terms to reflect legal, regulatory, technical, or service changes.

17.2 Material changes will be communicated through the Platform and/or by email with reasonable notice before taking effect, unless immediate changes are required by law or security needs.

17.3 Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the updated Terms.

18. NOTICES

18.1 Notices to Customer may be delivered via the registered account email and/or in-app administrative notifications.

18.2 Notices to Lumera Studio Lab shall be sent to: [email protected]

18.3 Notices are deemed received at transmission time if sent electronically and no delivery failure message is received.

19. GOVERNING LAW AND JURISDICTION

19.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of the Republic of Croatia.

19.2 The courts of Zagreb, Croatia have exclusive jurisdiction, without prejudice to mandatory rights under applicable law.

20. GENERAL PROVISIONS

20.1 Entire Agreement
These Terms, together with the DPA and referenced policies, constitute the entire agreement between the Parties regarding the Platform.

20.2 Order of Precedence
If there is a conflict between these Terms and the DPA in matters of personal data processing on behalf of Customer, the DPA prevails for those processing matters.

20.3 Severability
If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

20.4 Waiver
Failure or delay in enforcing any right does not constitute waiver of that right.

20.5 Assignment
Customer may not assign these Terms without prior written consent of Lumera Studio Lab. Lumera Studio Lab may assign these Terms in connection with merger, acquisition, restructuring, or sale of assets.

20.6 Force Majeure
Neither Party is liable for delay or failure caused by events beyond reasonable control, provided reasonable mitigation efforts are made.

SIGNATURE / ACCEPTANCE

These Terms are accepted electronically during account creation, subscription, or continued use of the Platform.

Service Provider:
WELT-ŠPED d.o.o. (trading as Lumera Studio Lab)

Authorised Signatory: Roman Jančić
Title: CEO
Date: March 1, 2026
Email: [email protected]

Customer:
[Legal name of salon/business as registered during account creation]
[Address as provided during registration]

Acceptance:
By creating an account, subscribing, or continuing to use the Platform, Customer accepts and agrees to be bound by these Terms of Service version 1.0.

Document History

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